How to connect your Alexa-enabled device to Wi-Fi

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If you buy a new smart device, you’ll need to connect it to your Wi-Fi network. This guide provides instructions on how to connect Alexa-enabled devices to Wi-Fi or switch your device to another network. We’ll also help you troubleshoot any issues that may arise and explain how to connect other devices to your Echo so you can use the device to its full potential.

Preparing your Alexa-enabled device

To get started, take your Alexa-enabled device out of its packaging and locate the power connector. How they’re unboxed varies by device, but Amazon Echo devices should start up automatically once they’re plugged into an outlet. Refer to your owner’s manual for assistance with hooking up your device.

The purpose of this first phase is simply to take your product out of its box and turn it on to use it. Once you turn on the device, make sure you have the Alexa app installed on your iOS or Android device, as you will need it throughout the setup process.

Connect your device to Wi-Fi

We are going to use the Amazon Alexa app to connect your device to the internet. After unboxing and plugging in your product, it may begin to flash orange or even verbally announce that it’s ready – now we can begin the setup process.

With the Amazon Alexa app installed on your iOS or Android device, follow these instructions:

Step 1: Open the Amazon Alexa app on your device.

2nd step: Log in to the app using your Amazon credentials if you haven’t already.

Step 3: Tap the Devices tab at the bottom of the screen.

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Step 4: Select the + button in the upper right corner.

Step 5: From the context menu, choose Add Device.

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Step 6: Select Amazon Echo from the list.

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Step 7: Next, select your Echo device.

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Step 8: Confirm that your Echo device is flashing orange and tap Yes.

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Step 9: Select the detected device from the given list.

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Step 10: Choose the Wi-Fi network you want to connect to.

You may be prompted for a password at this step. Otherwise, the Alexa app will begin its connection setup – this process may take a moment.

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Step 11: Once your Alexa-enabled device is successfully connected, the screen will flag it as such. Press the Continue button.

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Step 12: Select a location where your device will reside and press the Continue button.

It’s all on the phone side. Alexa will go through the interactive introductory phase on your new device, prompting you to try four commands such as “What’s the weather like?” » and « Tell me a joke ». Alexa will also ask about your news preferences, Alexa-based skills you might want to install, and more.

Once the introduction is complete, you can start using your Alexa-enabled device. Try downloading some Alexa skills to see what your new device can do for you.

Reconnect your Alexa device to Wi-Fi

What happens if you change routers (and SSIDs)? The Alexa device will have no idea where to connect. In this case, you will need to open the Amazon Alexa app, tap on the registered device, and change the connection manually.

Step 1: Open the Alexa app and connect if needed. On the home screen, select the Devices section from the bottom menu.

how to connect alexa wifi app devices

2nd step: In the Devices section, select the category for the type of Alexa device you’re using. For example, if you’re reconnecting an Echo, choose Echo and Alexa.

how to connect alexa wifi devices

Step 3: You will now see all devices that are tagged as part of your Amazon account. Choose the device you want to reconnect.

Step 4: Under Wi-Fi Network, tap Edit.

Step 5: Check that the Alexa device is plugged in and showing a light.

Step 6: Select the detected device from the given list.

Step 7: Choose a Wi-Fi network and provide the password.

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Wi-Fi connection issues

You may encounter different issues while setting up your Alexa device:

The app does not see my new device
If your Alexa app can’t see your Alexa-enabled device, make sure it’s in setup mode and its light is amber. If your device is not in setup mode, you can force the process by pressing and holding the Action button on the device for 15 seconds.

Echo can’t find Wi-Fi
If your Echo device is having trouble connecting to your Wi-Fi during the setup phase, follow these steps:

Step 1: Turn off the device and wait a few minutes before turning it back on. If the problem persists, go to step 2.

2nd step: Take a look at your modem. If this seems normal, go to step 3. If you notice lights off or blinking, unplug the modem, wait 30 seconds, and plug it back in. If all LEDs become stable, you can move on. If not, you may have an ISP problem.

Step 3: If the modem seems good, restart your router (or, if you have a modem and router combined, restart it as well). If your device still won’t connect after resetting your entire network, go back to step 1.

Step 4: If nothing else works, move your Alexa device closer to your router. Your signal may be too weak.

The Echo device does not accept my password

Make sure you entered the correct password. Remember that router passwords are case sensitive, so be sure to record the correct use of capitals in your password. If you are 100% sure that your password is correct, try restarting Alexa and start the process again.

If Echo Show does not recognize your password, try unplugging the device for 10 seconds and plugging it back in to restart. Restarting may encourage your Echo Show to discover a new router and refresh old settings.

There is no option to change Wi-Fi

Check that your router is working properly. If so, make sure you have selected the correct Alexa device. Sometimes older devices that have been inactive for a long time, have been turned off, or that you don’t even have anymore can still show up in your account. If your Alexa device has similar names, it’s easy to select the wrong one. You can easily prevent this from happening again by deleting old devices in the device management menu of your Amazon account.

If you’re still having trouble logging in, we recommend contacting Amazon Support for help. Most of the time, they can solve your problems quickly and efficiently.

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